Items purchased on Koyye can be returned/exchanged within 30 days from the delivery date.

Items returned must be unworn, unwashed and with original labels attached in original packing.

Return using a method of your choice, we will not reimburse the cost of this return.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee.

The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

The following items cannot be returned or exchanged: Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are defective.

Please do not send your return to the address on your package.

That is not our return address and will affect the processing of your return.